Privacy Policy
Last Updated: February 2026
At Inn8 Tec, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI automation services.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including name, email address, phone number, company name, and any other information you choose to provide when using our services or contacting us.
Usage Information
We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, referring URLs, and pages visited.
AI Interaction Data
When you interact with our AI systems (including Ben, our Voice AI agent), we may collect conversation transcripts and interaction data to improve service quality and provide personalized experiences.
2. How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI automation services, respond to your inquiries, and communicate with you about our services.
Business Operations
Your information helps us process transactions, send administrative information, provide customer support, and conduct internal business operations.
Marketing Communications
With your consent, we may send you marketing communications about our services, promotions, and industry insights. You can opt-out at any time.
Service Improvement
We analyze usage patterns and feedback to enhance our AI systems, develop new features, and improve overall service quality.
3. Information Sharing and Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including GoHighLevel (CRM), ElevenLabs (Voice AI), and n8n (workflow automation).
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Inn8 Tec, our clients, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
Security Measures
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Limitations
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
Access and Correction
Under Australian Privacy Principles (APPs), you have the right to access and correct your personal information. Contact us to request access or updates to your data.
Opt-Out
You can opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
Data Deletion
You may request deletion of your personal information, subject to legal and contractual obligations.
Cookie Management
You can control cookie preferences through your browser settings. See our Cookie Policy for more details.
6. Cookies and Tracking Technologies
Cookie Usage
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information, please refer to our Cookie Policy.
Third-Party Analytics
We may use third-party analytics services to understand how visitors use our website and improve our services.
7. International Data Transfers
Data Location
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
8. Children's Privacy
Age Restriction
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the 'Last Updated' date.
10. Contact Us
Questions or Concerns
If you have questions about this Privacy Policy or our data practices, please contact us at info@inn8tec.com.au or via our Contact page.
Questions About Your Privacy?
We're here to help. Contact us if you have any questions or concerns about how we handle your personal information.
Contact Us